A Web 2.0 Outsourced Help Desk application which requires no downloads or installs. No upfront hardware costs, no hassles of software updates and no long-term commitments.
Cloud2networks is an ITIL based, lean Support Ticket System for your help desk team that provides you simpler tools for extending excellent Help Desk Support. A complete private label solution that integrates well with our other outsourced technical support services and plans.
With our Private Label Outsourced Help Desk service, your organization can offer expert, friendly 24×7 technical support without worrying about investing in costly IT infrastructure and training. Our industry certified and experienced help desk support professionals provide you with all the technical support under your brand name.
Either run the help desk to offer your end users a flexible, powerful and private label help desk platform or opt for outsourced Tech support to our experts working 24x7x365 with just one click for all support operations; while maintaining your company’s brand. We remain behind the scene and offer complete transparency in every aspect.[/vc_column_text][/vc_column][/vc_row][vc_row el_id=”features”][vc_column][vc_tta_tabs style=”modern” color=”blue” active_section=”1″ el_class=”features-benefits”][vc_tta_section title=”Features” tab_id=”1497470077316-31a081e0-d297″][vc_row_inner][vc_column_inner width=”1/3″][vc_column_text]
Cloud Based
Hosted on our cloud servers and offered as a subscription model
Branding
Custom branding under your corporate identity from admin area
Business Rules
Configurable SLA rules and escalations to match your organisation’s needs
Multi-channel
Email parsing, web form, mobiles and tablets – tickets can be raised from anywhere
Outsource Support
With just one click, signup and engage our technicians to monitor and handle support requests on your help desk
Live Reports
Dashboards and custom reports giving you all the insight that you need to judge the health of your help desk
Brand Exposure
Transparently extend your brand and services, reinforcing your presence as the trusted IT support provider
Satisfaction
Impress your clients with proactive and exceptional customer service
Integrated
Tightly integrated with ByteNOC, ByteCARE and ByteRESCUE offerings for a complete turn-key support solution
Savings
Subscription model means no upfront investments in IT infrastructure and licensing
Outsource
Get access to experienced and certified domain experts – 24×7
Tools
Includes ticketing system, ticket work flows, rules and automations, knowledge base, dashboards, custom reports and more
Plans
| STARTUP | MEDIUM | ENTERPRISE | |
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| Agent limit | 1 | 5 | Unlimited |
| Pre-defined responses |  |
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| SLA Management and Escalations | |
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| Advanced customization and branding | |
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| Knowledgebase management | |
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| News and announcements management | |
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| Reporting and KPI dashboards | |
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| Custom signatures and roles | |
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| Customer satisfaction ratings | |
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| Outsource NOC support | – | |
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| Request Quote | |||
