Build your own dedicated support team to reduce costs and complexities of internal operations. Hire skilled and industry certified IT professionals at an on-going monthly fee and augment your current IT staff with our qualified IT experts.
Depending on your IT support needs, the team of ByteTECH professionals can be fully dedicated or semi-dedicated, ready to help you or your end-users with tech-related issues. Our dedicated customer support services are available via email, IM and phone, with direct access to a range of industry certified and professionally qualified support engineers with extensive technical knowledge. All our dedicated and semi-dedicated support staff are well trained Microsoft Certified Systems Engineers (MCSE), Red Hat Certified Engineers (RHCE), Cisco Certified Network Engineers (CCNA), etc. with a minimum of 3 to 4 years of experience.
We can match resources to your specific requirement and free you from the challenges of finding, recruiting, training and retaining high-quality professional staff. We understand your business goals, your culture, and your needs and align our services accordingly. Our tailored approach means that we analyze your business needs first and then adapt and build the dedicated technical support team that fits your company best.
Features
Build your Own Team
Identify the support hours, level of support and build your own support configuration the way you want it
Build your Own Team
Identify the support hours, level of support and build your own support configuration the way you want it
Full Protection
We guard your data in secured CMDB and the info is released to the right member on need basis
Full Protection
We guard your data in secured CMDB and the info is released to the right member on need basis
Pre-sales Support
We understand your business to ensure pre-sales queries are answered correctly and in time
Pre-sales Support
We understand your business to ensure pre-sales queries are answered correctly and in time
Dedicated Account Manager
Ensures that the quality is met and serves as a consultant on business decisions
Dedicated Account Manager
Ensures that the quality is met and serves as a consultant on business decisions
Unlimited Support
Apart from resolving tickets, your team can handle server administration issues too
Unlimited Support
Apart from resolving tickets, your team can handle server administration issues too
Flexible Hours
We prepare a shift schedule at the start of every month which meets your support and project requirements
Flexible Hours
We prepare a shift schedule at the start of every month which meets your support and project requirements
Benefits
White Label Support
All support is branded under your company name and brand identity
100% Resolutions
Any technical issue is resolved by your dedicated team, guaranteed
Scalable
Scale up or down man power in your team as and when a requirement arises
Knowledgeable Staff
Wide exposure with multi-domain knowledge for quick resolutions
Matured Process
All our internal process are based on ITIL and CMMi Level 3 appraised
Periodic Reviews
Reviews are initiated by us with the team and you for best results
Plan
Standard Features
Bullet GreenLevel 1
Bullet GreenLevel 2
Bullet GreenLevel 3
Years of experience
Initial Response Time
Delivery model
Hours per week
Choice to build your team
Helpdesk tickets
Number of servers
Response time
Resolution time
Medium of communication
Technical support
Pre-sales support
Backup resource for emergencies
Semi Dedicated Team
-
1 to 2
24X7
Off-site
48
-
Unlimited
Unlimited
1 hour
Under 12 hours
Email, help desk, chat
-
-
Dedicated Team
3+
24X7
Off-site
48
Unlimited
Unlimited
30 minutes
Under 8 hours
Email, help desk, chat, phone
