A Dedicated Support Team of certified technical experts that’s built around your business and your needs with a single point of contact to ensure all your IT support needs are met.
Build your own dedicated support team to reduce costs and complexities of internal operations. Hire skilled and industry certified IT professionals at an on-going monthly fee and augment your current IT staff with our qualified IT experts.
Depending on your IT support needs, the team of ByteTECH professionals can be fully dedicated or semi-dedicated, ready to help you or your end-users with tech-related issues. Our dedicated customer support services are available via email, IM and phone, with direct access to a range of industry certified and professionally qualified support engineers with extensive technical knowledge. All our dedicated and semi-dedicated support staff are well trained Microsoft Certified Systems Engineers (MCSE), Red Hat Certified Engineers (RHCE), Cisco Certified Network Engineers (CCNA), etc. with a minimum of 3 to 4 years of experience.
We can match resources to your specific requirement and free you from the challenges of finding, recruiting, training and retaining high-quality professional staff. We understand your business goals, your culture, and your needs and align our services accordingly. Our tailored approach means that we analyze your business needs first and then adapt and build the dedicated technical support team that fits your company best.
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Build your Own Team
Identify the support hours, level of support and build your own support configuration the way you want it
Dedicated Account Manager
Ensures that the quality is met and serves as a consultant on business decisions
Full Protection
We guard your data in secured CMDB and the info is released to the right member on need basis
Unlimited Support
Apart from resolving tickets, your team can handle server administration issues too
Pre-sales Support
We understand your business to ensure pre-sales queries are answered correctly and in time
Flexible Hours
We prepare a shift schedule at the start of every month which meets your support and project requirements
White Label Support
All support is branded under your company name and brand identity
Knowledgeable Staff
Wide exposure with multi-domain knowledge for quick resolutions
100% Resolutions
Any technical issue is resolved by your dedicated team, guaranteed
Matured Process
All our internal process are based on ITIL and CMMi Level 3 appraised
Scalable
Scale up or down man power in your team as and when a requirement arises
Periodic Reviews
Reviews are initiated by us with the team and you for best results
Plans
| Standard Features | Semi Dedicated Team | Dedicated Team |
|---|---|---|
| Level of technical support | ||
 Level 1 |
 |
|
| Level 2 |
|
|
| Level 3 |
– | |
| Years of experience | 1 to 2 | 3+ |
| Delivery model | Off-site | Off-site |
| Hours per week | 48 | 48 |
| Choice to build your team | – | |
| Helpdesk tickets | Unlimited | Unlimited |
| Number of servers | Unlimited | Unlimited |
| Response time | 1 hour | 30 minutes |
| Resolution time | Under 12 hours | Under 8 hours |
| Medium of communication | Email, help desk, chat | Email, help desk, chat, phone |
| Technical support | |
|
| Pre-sales support | – | |
| Backup resource for emergencies | – | |
| Request Quote | ||
